Deactivate endpoint webroot console9/9/2023 ![]() ![]() Next to the Start Menu, in the search bar enter "Webroot".If the installation/update is successful after disabling Webroot: please open a ticket with us. Enter a brief description of the issue you experienced, the name of the third-party application, and that you were able to install the program while Webroot was disabled.Under the Basic Configuration settings: Change the Allow SecureAnywhere to be shut down manually setting to On Save changes to the policy and apply it to the endpoint (s). If disabling Webroot software does not allow the installation/update to complete: please contact technical support for the third-party software vendor. To do this: Log into the Webroot console, open the policy applied to the endpoint (s).Once Webroot is shut down, attempt to install or update the third-party program in question.If prompted, enter the requested CAPTCHA letters and click Continue.A prompt confirming whether you want to shut down appears. ![]()
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