Blue cross blue shield copay amounts9/10/2023 If you make an error while keying in the member ID number, press the * key and the system will prompt you to re-enter it.Ĭontact IVR at 80, option 2.If you do not respond in another five seconds, you will be routed to a customer service representative (during normal Customer Service hours). If you do not respond to each prompt within five seconds, the system will repeat the prompt.If you request eligibility verification for more than one member at the same time, and you encounter subscriber or birth date errors, note them and wait until you have completed your inquiries before connecting to a customer service representative.Once familiar with the script, you no longer need to listen to the complete prompt before entering a selection.Enter the member's date of birth as month (two digits), day (two digits), and year (four digits). Key in or say the member's identification number.Information available on the IVR system varies by plan. Callers enter the member's ID number, date of birth, and the physician's or other provider's tax ID number to obtain eligibility, general benefit information, and claims information. Many Customer Service numbers offer an IVR option. Our Interactive Voice Response (IVR) provides self-service specific information and is available 24 hours a day, seven days a week.
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